What to Expect
X-ray of a cat with a urinary blockage
Triage
When your pet arrives at the hospital, your pet will be TRIAGED to assess the severity of her/his medical condition. This ensures that we address the needs of our more critical patients first. A veterinarian will examine your pet and consult with you in regards to your pet’s condition and any recommended diagnostic testing or treatments.
Fees
A written estimate will be provided to you during your consultation to outline the fees associated with any recommended diagnostic testing or treatments. A financial deposit (based on the estimate) will be required upon the admission of your pet for diagnostic testing and/or treatment and the balance is due at the time of discharge/cessation of treatment.
The Veterinary Emergency Clinic of York Region cannot extend credit nor does it accept cheques (personal or business). Visa, MasterCard, American Express, Debit and Cash payments are accepted forms of payment.
If you have a pet insurance policy, you are still required to remit payment in full to the Veterinary Emergency Clinic of York Region. However, we will provide the appropriate insurance forms to you so that you may seek reimbursement from your pet insurance provider as soon as possible.
The Veterinary Emergency Clinic of York Region closes at 8:00 am Monday – Friday. In the event that your pet has remained in the hospital overnight,you will need to return to the clinic prior to 8:00 am, either to transfer your pet to your regular veterinary healthcare provider for further care, or, if appropriate, to take him/her home.